Resume

Professional Summary

Research analyst / Data scientist focusing on wellbeing & resilience analytics for Trust & Safety operations. Experience across psychometric surveys and operations performance, building Power BI dashboards, Python ETL, and statistical testing to generate executive insights. Currently helping migrate reporting to cloud-based (Azure) workflows and exploring big-data-friendly pipelines for scale.

Work Experience

Deputy Project Manager — May 2025 – Present

Research Analyst | Data Scientist | Wipro

Hyderabad, India

Wellbeing & Resilience Lab, Trust & Safety (AI & Immersive Ops)

  • Analyze psychometric and performance datasets to track mental wellbeing and productivity trends.
  • Build interactive Power BI dashboards and Python data pipelines; data quality checks for reproducible insights.
  • Author white-paper style research summaries; partner with leadership on program decisions and interventions.
  • Conduct statistical testing and create measurement frameworks for follow-ups and risk segmentation.
  • Support migration of analytics to Azure-based workflows; collaborate on governance and scalable, big-data-aware reporting.
  • Prototype NLP/sentiment analysis and predictive scoring for early-signal detection and associate support.

Program Specialist | Amazon Dec 2020 – Nov 2023

Hyderabad, India

Led data-driven decision-making and process optimization for Amazon Device, Digital & Alexa Service Ops

  • Collaborated cross-functionally to support the launch of 26+ high-impact projects across global operations.
  • Optimized ticketing workflows, improving SLA adherence and reducing resolution time by eliminating bottlenecks.
  • Built dashboards using Tableau, Excel, and internal tools to track KPIs and drive process improvements.
  • Achieved $123k annual savings by redesigning the Amazon Music promo code distribution model.
  • Developed a Tampermonkey automation that reduced manual tagging time by ~60%.
  • Directed global on-call support for Ticketing Ops, improving productivity and workflow transitions.

Advanced Technician | Amazon | Pune, India Oct 2019 – Dec 2020

Pune, India

Escalation analysis and problem solving for Amazon Digital, Device & Alexa Services

  • Resolved high-priority issues and served as an escalation point for root-cause investigations.
  • Mentored technicians and created documentation to improve process clarity.

Virtual Technical Support Associate | Amazon Aug 2018 – Oct 2019

Pune, India

Customer-centric technical support for Alexa and Kindle devices

  • Delivered multi-channel support (phone/chat/email) for device and connectivity issues.
  • Consistently met or exceeded CSAT and quality KPIs.

Technical Skills

  • Programming & Data Handling: Python (Pandas, NumPy, SciPy, scikit-learn), SQL (MySQL, BigQuery), Git
  • Data Analytics & Methods: ETL, EDA, Data Wrangling, Feature Engineering, A/B Testing, Hypothesis Testing
  • Machine Learning: Regression, Decision Trees, Random Forest, XGBoost, Model Tuning (GridSearchCV)
  • Visualization & BI: Power BI (DAX, Power Query), Tableau, Matplotlib, Seaborn, Excel
  • Cloud & Scale: Azure (analytics workflows, governance, migration); exploring big-data-friendly pipelines
  • Applied NLP: Sentiment analysis, text cleaning, basic topic exploration
  • Project Management: Agile, DMAIC, Stakeholder Collaboration, Process Optimization